Customer Assistance

Welcome to Wistful Heart Studios™ Customer Support. 

Here you will find frequently asked questions in regards to shipping, exchanges, and refunds. 

If you may have any further inquiries, feel free to contact us at: support@wistfulheartstudios.com

 

Shipping

Due to worldwide Covid-19 restrictions, shipping delays may occur. We thank our clients for your continued patience during this pandemic. 

Tracking information for your order is provided once your item(s) have shipped.

Exchanges 

We do not offer exchanges at this time. We offer refunds on defective and unused items purchased directly from our online store. See below for more information on our return policy. Please submit your request for a refund and purchase your preferred item through a new order. 

Damages and Issues

Wistful Heart Studios™ takes pride in sending our official products to arrive safely to our clients. Please take the time to inspect your order upon reception and contact us immediately if the item is defective or damaged.

Returns

Wistful Heart Studios™ LLC offers a 14-day return policy on defective and unused items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, you can contact us at support@wistfulheartstudios.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.